Company Overview: Join our vibrant startup located in the heart of Bangkok, dedicated to producing sustainable beverages that promote health and well-being. At Radach & Family Organics (Sai Yok Springs, Alma Coco) we operate with a flat organizational structure that fosters collaboration, creativity, and individual growth. We are committed to diversity, inclusion, and creating a positive impact through our products and practices.
Position Overview: We are seeking a proactive and organized Administrative Assistant / Office Admin to support our growing team. This role offers an exciting opportunity to contribute to the efficient operation of our office while gaining valuable experience in a dynamic startup environment. As an Administrative Assistant, you will play a key role in ensuring smooth office operations and providing administrative support across various functions.
Tasks
- Manage and coordinate administrative duties including managing calendars, scheduling meetings, and handling correspondence.
- Maintain office supplies and equipment, ensuring availability and functionality.
- Assist in organizing company events, team meetings, and other gatherings.
- Handle incoming calls and inquiries, directing them to the appropriate personnel.
- Handle incoming customer inquiries via various channels such as phone calls, emails, live chat, and social media and provide accurate and timely information to address customer questions, concerns, or issues.
- Listen to customer complaints or issues empathetically, investigate the situation, and work towards resolving the problem to the customer's satisfaction.
- Assist customers in placing orders, processing returns or exchanges, and tracking shipments. They ensure accuracy in order details and provide updates on order status as requested.
- Update customer accounts with relevant information such as interactions, transactions, and preferences.
- Assist customers with billing inquiries, payment processing, and resolving billing discrepancies.
- Follow up with customers to ensure that issues have been resolved satisfactorily and to gather feedback on their experience with our products.
- Help maintain office policies and procedures, ensuring compliance and efficiency.
- Collaborate with other team members to support projects and initiatives as needed.
- Contribute to creating a positive and inclusive office culture.
Requirements
- Proven experience as an Administrative Assistant, Customer Service, or similar role is preferred.
- Excellent organizational and time management skills.
- Proficiency in MS Office (Word, Excel, Outlook) and familiarity with office equipment.
- Strong verbal and written communication skills in both Thai and English.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- A proactive and resourceful approach to problem-solving.
- Strong attention to detail and accuracy.
- Ability to work independently with minimal supervision and as part of a team.
Benefits
- Opportunity to work in a supportive and inclusive startup environment that encourages personal development and growth.
- Competitive salary and benefits package incl. 1000 THB BTS credit and 2500 THB monthly food allowance at our clients.
- Flexible working hours and a positive work-life balance.
- Exposure to the exciting and growing sustainable beverage industry.
- Opportunity to contribute to a mission-driven company focused on sustainability and innovation.
Application Process: If you are a motivated individual with a passion for organizational efficiency and a desire to support a dynamic team in a startup environment, we encourage you to apply. Please submit your resume and a cover letter explaining your qualifications and interest in the position.
Join us and be part of a team committed to making a difference through sustainable practices and delicious beverages. We look forward to welcoming you to our team!
