Make sure that your team is on track to hit all of their KPIs.
Providing ongoing coaching through 1:1s and pod meetings.
Maintain and share expert application-specific knowledge and cultural understanding for your designated region/country.
Consistently share feedback and lead performance reviews.
Recruit and grow a team of talented Strategists.
Keep an eye on team capacity and communicate hiring needs.
Conduct technical interviews as part of the hiring process.
Be active in the onboarding process so that any new team member is set up for success.
Discuss and help execute career growth plans - essentially, be a Strategist for your Strategist!.
Work with your team and stakeholders to maximize the student experience.
Have a vision of the student journey for students in your region/country, balancing our global model with local needs.
Collaborate with local sales & service team members to assess and execute unique needs.
Know the ins and outs of your team and region/country to provide accurate feedback as well as roll out initiatives with the right change management approach.
Work closely with your team and local stakeholders to hit service- and revenue-based goals.
Operations management.
Be the face and first point-of-contact of Strategy in your region/country.
Pre-allocate, allocate, and re-allocate students to members of your team.
Proactively collaborate with other service teams and the sales team to resolve any complaints or roadblocks to successful delivery.
What success looks like:
Your team hits all of their KPIs and you hit region/country goals for NPS, referral revenue, and refund rate.
You are a spokesperson for your team - you know your team and provide feedback on new programs and policies so that concerns are dealt with prior to the official rollout.
Strategists in your team are engaged - there s little turnover, and we see active career growth.
Performance feedback is consistently shared and discussed regularly with your team.
You are an excellent communicator and collaborator with your local stakeholders.
Escalations are addressed & managed in a timely manner.
Local needs are addressed and executed upon.
Why work for Crimson.
Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work.
Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
1000 individual training budget per year, we love to Level Up (it s one of our core values)!.
Psychologist on staff.
Insightful fireside chats and workshops to help support our high-performing and ambitious team.
Radical Candor is a feedback approach we live by.
We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!
Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.
