In this role, you will:
- Provide Technical direction and supporting documentation to our sales force to resolve customer needs.
- Performs appropriate calculations to develop a process design that will meet customer requirements. Selects equipment that can support the process design in alignment with Pall's preferred product positioning.
- Communicate with customers to diagnose technical solutions & ensure understanding of Pall's value propositions in support of business development.
- Coordination of customer complaints and after sales warranty related customer enquiries for regulatory and compliance information.
- Manage customer complaints ensuring efficient coordination between customers and Pall internal functions to deliver timely responses to customer product quality complaints, enquiries & feedback.
The essential requirements of the job include:
- Bachelor in Chemical or Mechanical Engineering with 2+ years of experience
- Good technical writing skills for Customer Response, Memos
- Problem-solving and ability to deal effectively with customers at all levels of the organization.
- [[ eading and interpreting technical specifications, familiarity with technical drawing sets.
- Good communication skills in English and Japanese (Read and write)
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
