Application Support Specialist

Bangna Dot Com, provides services to key clients within Thailand, incuding one of the SuperApps in Thailand.

We're Hiring Application Support Specialists! Contract Term 6- 12 months

Your Role:

As an Application Support Specialist, you'll be the first line of defense for our applications, ensuring their smooth operation, availability, and performance. You'll also get the chance to enhance our monitoring, logging, and alerting systems using your JavaScript expertise.

Responsibilities:

First-Line Application Support:

Provide prompt and effective technical support to internal and external users.

Troubleshoot and resolve application issues efficiently, minimizing downtime.

Document solutions and procedures in a knowledge base for future reference.

Application Availability & Scalability:

Proactively monitor application health and performance metrics.

Ensure application availability through proactive maintenance and incident management.

Support scaling efforts (up/down) to meet user demand.

Application Monitoring, Logging & Alerting (Bonus):

During non-critical times, work on improving the application monitoring, logging, and alerting infrastructure using JavaScript technologies.

Develop and implement automated scripts to streamline monitoring and alerting processes.

Collaboration:

Work closely with developers, DevOps engineers, product owners, and clients to understand issues and implement solutions effectively.

Participate in team discussions and provide valuable insights from a support perspective.

Qualifications:

Proven experience in application support (minimum 1 year)

Strong understanding of application troubleshooting methodologies

Excellent analytical and problem-solving skills

Proficiency in JavaScript and related technologies (e.g., Node.js, React)

Experience with monitoring and alerting tools (a plus)

Excellent communication, collaboration, and interpersonal skills

Ability to work independently and prioritize tasks effectively

Bonus Points:

Experience with DevOps principles and practices

Experience with cloud platforms (e.g., GCP, AWS, Azure, Huawei)

Experience participating in on-call rotations for after-hours and weekend support

What We Offer:

Opportunity to work on a growing and dynamic application

Collaborative and supportive work environment

Learn and develop new skills in application monitoring and alerting

Competitive salary

If you're a passionate IT professional who thrives in a fast-paced environment, we encourage you to apply!