Application Support Specialist (f/m/x) | 147419

Early Applicant

Exp: 2-4 Years

Job Description

Your job

As an Application Support Specialist, you are answering incoming requests from customers and address their questions regarding MIC GTM-suite
Analyze the source code of MIC-GTM and develop more minor enhancements or do bug fixing (Java, Eclipse, Oracle PLSQL, BIRT)
Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
Creating workaround procedures when standard procedures have failed and ensuring that issues are resolved in a timely fashion
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Map customer requirements to application functionality, identify gaps, create program specifications, and define test cases
Test new software releases and assist customers at user acceptance testing
Inform customers about technical/legal/software news
Maintain good relationship with clients

Your Skills And Qualifications

4-year undergraduate degree (IT, engineering, or mathematics with focus on IT applications)
Min. 2 years of relevant database and/or Java programming experience
Familiar with Java or other object-oriented programming language
Training/experiences in Java (Eclipse), Oracle database and SQL, PLSQL
Experience with operating systems and scripting (Windows, Unix/ Linux)
Good communication skills (telephone and personal contact)
Team Player with strong problem-solving and analytical skills
Ability to work independently and well-structured
Thai (mother tongue), English (written & spoken)

We offer you

Privately owned, stably growing company with HQ in Linz/Austria
World market leader with 11 offices on 3 continents
Cooperative, appreciative and respectful teamwork
International context with multinational customers
Professional on-boarding, MIC Academy training
Various benefits: Health insurance/medical plan, bonus payment, provident fund, annual leave, public holidays, grant for sports activities, Workation

Become an active part of the global trade world at our MIC office in Bangkok!

Your job

As an Application Support Specialist, you are answering incoming requests from customers and address their questions regarding MIC GTM-suite
Analyze the source code of MIC-GTM and develop more minor enhancements or do bug fixing (Java, Eclipse, Oracle PLSQL, BIRT)
Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
Creating workaround procedures when standard procedures have failed and ensuring that issues are resolved in a timely fashion
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Map customer requirements to application functionality, identify gaps, create program specifications, and define test cases
Test new software releases and assist customers at user acceptance testing
Inform customers about technical/legal/software news
Maintain good relationship with clients

Your Skills And Qualifications

4-year undergraduate degree (IT, engineering, or mathematics with focus on IT applications)
Min. 2 years of relevant database and/or Java programming experience
Familiar with Java or other object-oriented programming language
Training/experiences in Java (Eclipse), Oracle database and SQL, PLSQL
Experience with operating systems and scripting (Windows, Unix/ Linux)
Good communication skills (telephone and personal contact)
Team Player with strong problem-solving and analytical skills
Ability to work independently and well-structured
Thai (mother tongue), English (written & spoken)

We offer you

Privately owned, stably growing company with HQ in Linz/Austria
World market leader with 11 offices on 3 continents
Cooperative, appreciative and respectful teamwork
International context with multinational customers
Professional on-boarding, MIC Academy training
Various benefits: Health insurance/medical plan, bonus payment, provident fund, annual leave, public holidays, grant for sports activities, Workation

Become an active part of the global trade world at our MIC office in Bangkok!