MAIN PURPOSE
To assist the Boutique Manager in developing and managing the team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison's heritage & values.
Key Responsibilities
SALES
- Guiding and Managing Boutique Team to develop strong sales turnover for the Boutique in accordance with the Boutique strategy:
- Supervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.
- Supervise and manage staff's usage of discount policy
- Achieve Key performance indicators defined by the Boutique Manager
STAFF MANAGEMENT
- Assist the Boutique Manager in establishing and maintaining good staff relations in order to generate high level of morale
- Assist the Boutique Manager in coach, training and developing staff effectively to their job role in order to meet the Maison's standards and requirements.
- Communicate Company & Maison policies and Management instructions to staff in the most objective and effective manner
- Ensure adequate manpower and support to cover the shop floor operations at all times
CLIENT MANAGEMENT
Satisfying Customers
- Be an alternative point of contact for any escalation of customer service matters
- Welcome & handle the clients in the respect of the Maison's standards (In the Boutique, on the phone or by mail or during events)
- Adapt its style to each client need in order to offer the appropriate service
- Advise, convince & ensure that each sales is handled accordingly
Building a Long Term Relationship With The Client
- Ensure the prospection and the follow-up of new clients (local and international)
- Enrich the client database using the welcome cards for client and prospect
- Be force of proposal to develop client actions (phone, mailing, etc.)
Customer Service SAV
- Take care of each case according to the Maison's standards
- Follow up on each case and communicate to the Boutique Manager each problem
PRODUCT / MERCHANDISING / INVENTORY MANAGEMENT
- Responsible for and ensure the proper and accurate management of stock
- Reception & transfer
- Take part on inventory management / stocktake
- Check that all products are correctly handled & priced
- Look after the level of stocks of the accessories (catalogs, gifts, boxes, etc.)
- Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)
SHOP MAINTENANCE
- Maintain high standards of Boutique housekeeping in the boutique & ensure that the boutique team does the same.
- Assist the Boutique Manager for maintenance of fixtures, furniture, furnishing within the boutique and inform Boutique Manager about any major maintenance work required.
- Ensure that boutique is in adherence to work place safety, fire and health regulations as set out by the Company.
REPORTING
- Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc)
Others
- Adherence & dissemination of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
- Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
- Remain informed on the business through magazines and regular Boutique checks of the competitors
- Handle any other ad hoc activities
Requirements
- 3 5 years in supervisory positions in Luxury Retail Environment
- Strong Management and Organizational skills
- Strong Communication Skills
- Sales driven and strong client development
- Fluent written and spoken in Thai & English (Chinese is a plus)
