Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to know the Team
The Merchant Experience team is dedicated to ensuring that our partners are operating up to their potential on Grab and doing whatever interventions are necessary to give them a great experience on our platform following Grab's mission to be Southeast Asia's super app. We improve to serve our community better, encouraging mutually beneficial collaborations that enhance business offerings and impress customers lives.
Get to know the Role
You will help promote the Merchant Experience team by aligning partner needs with platform providers, gathering main data, prioritizing challenges and optimizing resources to boost the Account Management team and enhance partner performance analysis. Additionally, you'll develop efficient workflows with standard operating procedures (SOPs) and work with and regional teams to ensure initiative support and discover top-tier solutions for in merchant operations. You will report to Team Lead, Merchant Experience and will be based onsite at our Bangkok office.
The Critical Tasks You Will Perform
- You will lead our Merchant operation projects to enhance merchant performance operations with both internal and external teams.
- Analyze merchant performance by querying data using SQL to identify areas for improvement.
- Gather essential data to enhance merchant operations and support Key Account Management (KAMs) communication, facilitated by the use of your partners to maintain Merchant.
- Establish centralized working standard Operating Procedures (SOPs) to improve the work process of Key Account Managers (KAMs).
- Assess merchant satisfaction scores and manage the merchant lifecycle to improve relationships and ensure business continuity.
Qualifications
What Essential Skills You Will Need
- A Bachelor's degree in Business Administration or a related field.
- 1+ years of experience in Data Analysis using SQL.
- You will have experience in merchant account operations.
- You will have knowledge of the food industry, supply chain or vendor management.
- Proficiency in English, both spoken and written.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
