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About this opportunity:
Ericsson is seeking a dynamic and driven individual for the role of Business Performance Manager. The successful candidate will be responsible for managing contracted Managed Services (MS) cost control & scope, streamlining the fulfilment of obligations by all parties and boosting customer satisfaction. This role presents an opportunity to contribute to Ericsson's procurement strategy, focusing on obtaining the best value from our ASP services relative to the scope of work, performance, cost, and quality of work.
What you will do:
- Monitor the financial performance of delivered services, ensuring cost levels are maintained while securing contract fulfilment and customer satisfaction.
- Work with the various program streams to produce accurate financial cost forecast, taking into account any SLA penalties, risk, 3rd party & Ericsson internal costs etc.
- Work with the MSCOO to provide monthly accurate forecast updates into Ericsson KAM and Finance functions
- Coordinate & facilitate monthly and quarterly internal governance forums at local MS, Thailand CU and MOAI levels
- Define and manage the Contracted MS scope and WLA Management Framework.
- Establish effective procedures for controlling contracted scope and ensuring requirements fulfilment.
- Regularly review service contracts and internal Working Level Agreement, confirming all commitments are met.
- Proactively manage contract execution and handle deviations with respect to scope and volume.
- Identify potential add-on sales opportunities from the execution of the MS contract.
The skills you bring:
- Project Cost Management.
- Business Requirements & Reporting
- Efficiency Improvement in Service Delivery.
- Staffing.
- Change Control.
- Operational Excellence.
- Operational-Level Agreement.
- Contract Lifecycle Management.
- Service Delivery Business Understanding.
- Project Scoping.
- Service Delivery Models and Strategy.
- Commercial Management.
- Work Level Agreement (WLA) and Service Level Agreement (SLA).
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Primary country and city: Thailand (TH) || Bangkok
Req ID: 754247
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