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Job Description
Set up cross function meeting for setting up process and clearly define SLA
Create and define new Call Category
Set up new process for front line & back office to support new/enhanced product & services and ensure the process design is practical for call center and respond customer's needs
Participate in UAT cover all scenarios
Distribute final process to all concern parties; call center, QA, MES
Review posting content in MES to ensure the correctness and on time
Maintain ownership of Customer's business process and review process on timely basis for improvement
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
