Our client operates from data centers in APAC, EMEA and the US which are managed within a Data Centre Infrastructure Management (DCIM) tool. The tool is essential to the day-to-day operations of these facilities and for long term planning.
The ideal candidate will:
Partner with account stakeholders to report on key performance indicator (KPI) commitments, audit and enhance source data, develop insightful analytics, communicate clearly to stakeholders. Work as a member of the Global Data Center Analytics Support team to maintain and support the DCIM tool and alongside colleagues in the wider data center services team to ensuring the data is current and accurate.
Responsibilities
- Create / update / delete records in the tool
- Create and maintain model information in the catalogue
- Create / update location information including sites, floorplans, rooms etc.
- General tool admin tasks including granting access to new users
- Provide direction and guidance for users and support with issues
- Coordinate with vendor to implement updates and fix issues with the tool
- Generating reports as required with the ability to create executive level reports
- Develop and maintain strong client relationships
- Participate & contribute to strategic planning efforts
Requirements Skills
- Excellent business English
- Collaborating with client and team members
- Proficient with computer skills and ability to learn new systems.
- Flexible hours due to global support
- Ability to reprioritize tasks based on client needs and priorities
- Knowledge IT equipment
- Time Flexibility due to international business hours
Nice to have
- Knowledge of ServiceNow
- Knowledge of DCIM
