Chief Customer Success Officer

Responsibilities:-

- Lead strategic customer success initiatives and be part of the Senior Leadership Team.

- Source and nurture strategic partnerships.

- Oversee a seamless customer renewal process.

- Engage with customers through expertise and regular face-to-face meetings.

- Continuously review and enhance our value proposition and financial model.

- Drive and manage an ambitious events calendar.

- Provide regular impact metrics and internal reports.

- Foster strong partnerships with other senior leaders.

Requirements:-

- MBA graduate with 12+ years of experience.

- Proven experience in customer servicing, sales, and setting service benchmarks.

- Experience managing large teams across India.

- Background in consulting, headhunting, fast-growing startups, training companies, sales, HRMS, large insurance, or TPAs.

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.Skills:-

- Customer Success, Cross Selling, Team Handling, Contract Renewals

Additional Information:-

- Hybrid model (2 days work from home).

- 5-day work week.

- 4-round interview process.