Job Description
Support the inbound/outbound clearance support which is to handle customer clearance confirmation/query, perform customs clearance skill and provide customer orientation with service mind within established standards and transit times.
- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
- Timely report issues to be raised to the higher level to get the appropriate support
- Support with the practical experience and knowledge
In daily activities to achieve goals and objectives
- Liaise with customs officials on specific duties payable and problem shipments.
- Comply with the regulatory policy and rules to make DHL as reliable business partner
- Liase on specific issue and problem if necessary
- Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary
- Activate standard clearance procedure in accordance with DHL priorities and goals
- Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)
- Ensure that customer databases are maintained
- Resolve specific disputes or provide advice on technical issues with customers.
- Maintain a thorough knowledge of Customs practices and procedures
- Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.
- Supervise the work of the support members (e.g. Customs Clerks)
- Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation's business processes.
Qualifications
- 3 years relevant experience of working with customs clearance matters within transportation, logistics or import / export industry
- Communication skills (English), spoken and written
- Bachelor Degree in related field
