DETAILED OBJECTIVES:
Brand Ambassador:
- Represent Loewe guaranteeing that the Brand image is correctly perceived by clients and implement the brand strategy.
- Help and collaborate with the Store-in-charge coordinating events along with the CRM team supervising the correct implementation of client-telling strategy.
Client-telling:
- Guarantee to the corresponding team that the Sales Ceremony process (Welcoming, Exploration, Proposal, Closing & Service and Customer follow-up) is correctly performed ensuring that the Brand image is properly perceived by customers.
- Ensure that the client-telling is properly implemented in the store, training the teams and keeping track of each sales assistant's client book, focusing on strategic customers.
Operational Management:
- Guarantee the correct implementation of stock processes, ensuring a good product management.
- Work with SIC on controlling and maintaining the Visual Merchandizing of the store, proposing improvement to the VM team to maximize the sales.
- Give support to the SIC elaborating reports in order to establish action plans to achieve the objectives.
Collaboration and Team Management:
- Work with SIC on creating good atmosphere of the store and make sure to have the best human team.
- Work on objectives with the team and keep track giving constant feedback and doing coaching to new staffs.
- Coordinate with the SIC in the implementation of training and tools that help to achieve the objectives by creating a constant learning environment.
- Able to work as a role model to fully support SIC to achieve store sales target and coach new staffs or junior SAs.
Store and Back Office:
- Proficient and accurate use of POS
- Participate in all inventories, cycle counts and merchandize reception - Ensure store functional maintenance.
- Respect stockroom guideline
Requirements:
- Proven experience in driving and exceeding individual goals to become a top performer and key contributor in team results.
- Experience within a similar role in Leather goods and/or Ready to Wear
- A deep interest in Fashion, Art, and Culture
- Experience working within a diverse, dynamic team
- Excels in sharing knowledge, inspiring and coaching others to be their best
- Excels in adapting and connecting with different clients and situations to be a master of client engagement
- Effective communication skills with the sensitivities to build and maintain a client book
- Results driven with a commercial mindset without compromising on the Team Player attitude
- Flexible, adaptable, and collaborative approach to work
