Bangkok Bank is transforming its Transaction Banking business to adapt to the competitive, regulatory and technical challenges of today's world. To support this journey, the Client Implementation Officer is responsible for managing the client onboarding process post-sales handover and achieving high levels of client satisfaction in order to maximize cross-selling opportunities and minimize client losses/revenue leakage. The role presents an opportunity to join a fast-paced, highly visible group of individuals passionate about changing the way Transactional Banking is performed.
Job Description:
- Manage seamless client onboarding process post Sales handover including, documentation preparation, collection, negotiation, and review, managing the registration of products and accounts, as well as client training. Focus on SME
- Ensure clients are sufficiently capable and equipped to perform transactions - through training, tools, and set-up of products, accounts
- Monitor and manage quality and SLA fulfillment for the end-to-end client implementation process, and drive appropriate process and client experience improvement initiatives and projects
- Provide feedback to Product Management on clients current/future product needs
- Collaborate with Sales for pitch design and complex sales issues
- In the longer term, engage customers during the implementation process, to understand current/future needs in order to maximize cross-selling opportunities and minimize client losses/revenue leakage
Required Skills:
- Good analytical thinking, diligent and possesses good attention to detail
- Ability to deliver in an independent work environment
- Ability to handle computer configuration problems, especially networking
- Good in both written and spoken in English ( TOEIC 500 or equivalent )
- Good Project Management skills will be advantageous
Qualification:
- Bachelor's degree in Engineering, Business, Computer Engineering, Computer Science, or Information Technology (IT)
- At least 1 years experience with familiarity with the customer-facing role and IT/system-related role; proven track records of working with multiple teams and driving change in organizations
- Basic knowledge of Windows, SAP, Oracle will be an advantage
- Male must be exempt in military service
Working Location: Operating at Silom Head Office, Bangkok
If you require more information, please contact K. Siriorn Tel. 063-212-5582
Email:[Confidential Information]
