Do you have a customer-oriented mission to serve Do you like being the ambassador of the company and helping others energize you Does StashAway's mission to redefine investing and empower our customers to build their long-term wealth resonate with you If you answered YES to the following, WE WANT YOU! We will be hosting an assessment center where you will have the opportunity to come into our office and meet many of your future colleagues and participate in interviews, discussions and group activities to better understand the role and how the company operates.
We are seeking a highly motivated and enthusiastic Client Services Executive to join our dynamic team at StashAway. As a Client Services Executive, you will play a crucial role in delivering exceptional customer service and building strong relationships with our valued clients and upholding the highest standards of care when handling their queries.
Responsibilities:
Customer Support
- Serve as the first point of contact for clients, providing support, addressing inquiries, and resolving issues to ensure a positive client experience
- Deliver above-and-beyond customer experiences across various platforms such as LINE, phone, email, and social media.
- Guide new clients through the setup process, helping them understand our products and services
- Ensure a smooth on-board process especially for new customers to deliver a great first impression and customer experience
Account Management
- Assisting customers with updating their account information, ensuring the accuracy and security of customer information
- Ensure compliance with industry regulations and maintain a thorough understanding of relevant SOP
Internal Collaboration
- Act as the voice of the customer within the organization, providing valuable insights to help enhance our products and services
- Expected to facilitate open and direct communication when working with multiple teams to find rapid resolutions
- Stay updated on industry best practices and emerging technologies. Proactively suggest and implement process improvements to enhance overall efficiency
Requirements
- Exceptional communication skills in Thai and business level English is required for this role
- A team player with a positive attitude and willingness to learn and adapt in a dynamic and fast-paced environment
- Meticulous attention to detail and organizational skills; ability to prioritize
- Problem-solving abilities, with passion for providing outstanding customer experiences and continuous improvement
- Technically savvy and have a good knowledge about the latest trends and advancements in technology
- Solid understanding of the Fintech space and prior experience working in financial institutions will be preferred.
Benefits
Employee financial and physical well-being
- Compensation package: You will receive a competitive total compensation package that includes employee stock options
- Comprehensive insurance coverage: OPD, IPD, and dental (conditions apply)
- Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway
- Personal work equipment budget: It's important that you have a workstation that's optimal for you wherever you are
Flexible work arrangements and policies
- Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year
- Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country
Learning and development opportunities
- You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work
Annual off-site
- Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges
