Basic Function:
- Oversees hotel and resort operations, aligning with company vision and values.
- Focuses on strategic planning, policy-making, and implementing profitability-driven initiatives.
Duties and Responsibilities:
1.Operations:
- Sets and monitors strategy, budgets, and performance metrics for hotels.
- Supports General Managers, enhances profitability, and drives F&B sales.
- Collaborates with the Commercial Team for sales and brand visibility.
2.Brand Delivery:
- Establishes and enforces brand standards.
- Maintains high maintenance standards and addresses customer feedback.
3.Owner Relations:
- Builds strong relationships with third-party owners.
- Represents company in owner meetings and fosters consistent quality service.
4.New Openings:
- Conducts project analysis and due diligence.
- Oversees hotel design, construction, and operational input for successful launches.
5.Leading and Developing Personnel:
- Inspires and appoints General Managers and senior leaders.
- Focuses on employee management, training, and succession planning.
6.Communication:
- Ensures effective communication with stakeholders, sharing updates and feedback.
- Encourages openness, cohesion, and alignment with company goals.
