Company Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
Job Description
This cluster role exists to serve the needs of the business, our guests and our team members and will be responsible to ensure that all team members are trained to be able to perform their roles safely and efficiently. This role is responsible for managing the develop needs of the cluster/area and implement the necessary professional development strategy and trainings. This role also ensures that all learning team members necessary at property level are guided and supported to deliver on key training deliverables so all our team members are inspired to behave and perform in accordance with the best standards of our brand and company.
Key Duties And Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotel team members always find new ways to look after the business, our guests, and our colleagues. Within this, the key responsibilities for this role are:
Training Strategy and Planning
- Identify the training needs of individual hotels and collective learning needs of the cluster.
- Work with P&Cs and GMs to prepare annual learning plan and budget aligned to identified needs, corporate guidelines, business goals, and KPIs.
- Plan for full utilization of current resources to answer learning needs.
- Monitor and review effectiveness of Learning Needs Analysis and implementation of Learning & Development plans at the properties
- Provide and drive key input/strategies for Learning & Development plans and activities for the properties
- Develop property specific learning initiatives in a variety of methods (e.g. facilitated training, online, blended, etc.) to address learning needs at the property.
- Plan and Coordinate need and schedule for Corporate Programs
- Coordinate and track all training being carried out in the cluster on an ongoing basis.
Drive Brand Culture And Guest Experience
- Drive Brand-related Leader and Line Programs and Training
- Champion change in Brand service, internal culture and organizational transformation
- Monitor Brand Audit scores and co-develops learning action plan with Leadership Team to achieve Brand Standards in all guest touchpoints
- Track GSS and Guest Feedback and adjust learning Interventions accordingly
- Implement learning and training initiatives to meet or exceed standards and Guest Experience
- Drive brand values, philosophy and standards in all learning activities.
Learning Operations
- Deliver certain regional/Corporate training interventions to targeted team members as required.
- Train and support Department and Division heads in driving their departmental trainers and trainings on all new and existing training interventions and consolidate learning outcome measurement on training delivered across the cluster.
- Ensure that the team member Orientation experience is adhered to at all times no deviations from the expected organisational standards.
- Conduct and upskill all learning team members in the cluster (i.e. P&C and learning executives) to train required compliance and fundamental interventions and ensure that all properties are up to date with training requirements.
- Curate learning content and resources to empower team members to continually learn and grow.
- Drive Digital Savviness of Leaders and Teams.
- Train and Maintain Job-Skills Coach Ratios
- Coordinate and oversee that monthly Job Skills Coach Coordination Meetings are occurring
- Ensure that learning systems are actively in place and activated (e.g. 365 Days Service, 15-minute training, JTI, SDS, Learning Communication Board, Learning Platforms and Virtual Campus active use)
Drive Leadership Development Path
- Build Learning Culture and Drive Skills and Competencies
- Drive and implement learning initiatives and programs for skills and competencies.
- Oversee onboarding learning experience of new Team members and managers
- On-board, Induct, certify new Learning Team members within the scope of the cluster, area or as appointed by Corporate Learning & Development team
- Provide and drive key input/strategies for Learning & Development plans and activities for the properties in the cluster
- Provides guidance and advice to Senior Team at property for suitable learning interventions to help drive business results.
- Support Hotel leaders in planning and executing their own and their Teams development by providing advice and guidance on completing quality Individual Development Plans (IDPs).
- Support development of high potential team members by identifying and supporting their learning needs to undertake available leadership journeys and development opportunities.
Drive Cross-Training and Multi-Skilling opportunities
- Work with Property Leaders to plan for inter-departmental and inter-hotel cross-training
- Work with leaders and P&C to identify task individuals who have good potential for Taskforce and special assignments.
- Coordinate with Corporate learning and sister properties for Taskforce and inter-property exchange opportunities.
Leadership Development
- Deliver key Corporate and Leadership Programs within scope or area/region as appointed by Corporate Learning & Development team including SLII, Mastering Performance Management, Mastering Workplace Coaching
- Partners and supports leaders/stakeholders at the properties to drive individual and team career and leadership development, particularly identified Talents/Hi-Performers
- Support and provide guidance to leaders on career, personal and professional development
- Support and advice leaders in setting individual development plans and other learning related skillsets such as facilitation, training delivery, and job competency assessment.
- Develop and implement recognition of learning at the property.
Measure Impact
- Measure Learning Results
- Conduct learning self-audits and implement action plans to meet audit gaps.
- Participate in Learning Audits
- Presents Learning Result, Insights, recommendation, Action Plans in Property Leadership Meetings.
- Manage learning expenses to achieve or exceed budgeted goal
Hyper-Collaborate
- Build network with external local training providers and vendors within the MH P&C governance structure
- Assist in building network with local schools, colleges and educational institutions.
- Build network with local government vocational and education agencies.
- Partners with Corporate Learning & Development team to review/initiate/drive relevant projects/programs
- Regularly attend and participate in Learning Manager Catch-up conference calls.
Qualifications
- Minimum bachelor degree in Training & Development or Human Resources Development, Education, or related field
- Minimum 5 years of experience asLearningManager Training Manager or other relevant position
- Proficiency in English and computer literate
- Strong communication, training and presentation skills
- Passion for leadership
