Job Description
1. Responsible for achieving monthly & yearly revenue targets for leisure segment.
2. Handles a specific account base and ensures the production of room nights.
3. Constant customer contact directed towards existing customers and potential customers.
4. Creates a target account list and provides strategies of account acquisition.
5. Adheres to target number of sales calls per week.
6. Conducts market research on the competitors and reports findings to the DOS/DOSM
7. Conducts proper site inspections of the hotel facility
8. Identifies and handles sales leads effectively and efficiently.
9. Represents the hotel and participates in domestic and international sales activities.
10. Creative contribution to product and sales development.
11. Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.
12. During sales calls, carries out cross selling in accordance with corporate and divisional guidelines.
13. Monitors and reports on market and competition within own market segment.
14. Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time.
15. Active distribution of product information and creates awareness in the markets and business segments or responsibility.
16. Active participation and submission of reports at sales meetings.
17. Assists in planning and coordinating sales activities and events.
18. Managers account base and maintains all customer information up to date manually and electronically.
19. Provides on-going advice and support to staff under his/her supervision.
20. Undertakes tasks as and when requested to fulfil the marketing and sales objectives of hotel.
21. Abides by the Rosewood Bangkok Employee Handbook.
22. Abides by both the hotel and Rosewood Bangkok policies and procedures.
23. Analyses, evaluates and improves personal performance on a continual basis.
24. Carries out other tasks as directed by the Director of Sales.
