We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The opportunity
This role reports to Regional Manager to manage sales support activities; join the process of training and coaching all bankers in term of products, skills and operation; ensure smooth business planning and strategy execution.
Responsibilities
- Sales Support Management:
- Drive productivity KPI of TCB: #calls, %conversion rate, active ratio
- Work with Bankers, Branches, CM for target alignments, monthly/weekly Action Plans of Telesales Activities and focus to drive production.
- Provide Bankers to improve selling skill
- Join bankers in their meet to customers to accelerate production with significant cases and to find gaps (if any) in bankers sales skills for further training.
- Lead, manage, supervise, and support all sales activities in Branch of TCB, including but not limited to: lead management, sales funnel supervision
- Business Operation and Customers Services
- Training & Coaching:
- On-job training of insurance & knowledge for all bankers in term of products, skills and operation.
- Conducts enhanced/refresher workshops of products, skills and sales procedures with topics specifically tailored for telesales staff.
- Conduct coaching sections with prioritized caller on Banca products and sales to improve performance by accessing and grouping by competence levels.
- Support bankers to for weekly goal setting and activities planning
- Business Planning & Strategy Execution:
- Implement the launches of business strategies and initiatives to foster sales in every segment in Branches.
- Update and communicate for bankers new contests, campaigns (if any) from TCB HO.
- Update regular tracking performance report for upper management (daily hot sales, weekly /bio-weekly).
- Monthly review on quality report (active ratio, case/per active, case size).
How will you create impact
This role reports to Regional Manager to manage sales support activities; join the process of training and coaching all bankers in term of products, skills and operation; ensure smooth business planning and strategy execution.
What motivates you
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What We Are Looking For
- Education: College/ University Degree, majoring in Business Administration, Marketing, Banking, etc.
- Experience: at least 2 years of sales management experience in insurance or banking businesses.
- Experience: At least 1 year of Training skill experience in insurance or banking businesses
What can we offer you
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture We lead with our Values every day and bring them to life together.
- Boundless opportunity We create opportunities to learn and grow at every stage of your career.
- Continuous innovation We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
