As the Commercial Director, you will play a crucial role in propelling our sales results and operational excellence to new heights within the bustling e-commerce sector. This position offers a golden opportunity to make a significant, lasting impact on the industry.
Your responsibilities will include adherence to SOPs, cultivating a culture of high performance, managing budgets with a keen eye, and demonstrating flexibility to accommodate demanding schedules.
Responsibilities
- Implement and regularly verify quality documentation to ensure compliance with quality system objectives
- Manage the modification and preparation of quality manuals, procedures, working standards, and documents related to customer requirements
- Ensure adherence to quality standards as outlined in the Corporate Quality Policy Manual across all plant operations
- Manage and maintain records and reports related to production quality
- Ensure quality verification according to regulatory standards, plans, and customer requirements
- Communicate with customers and suppliers regarding quality requirements
- Review and maintain records of discrepancies between production and reported deficiencies, customer complaints, and communications with customer representatives
- Prepare quality reports and communicate information about defects from customers to the Management Team and Plant Manager
- Develop, monitor, and report on the cost of quality programmes
- Act as the plant coordinator for all quality training and education programmes
- Serve as the Quality Management Representative (QMR) and lead internal quality audits
- Handle other related aspects of the quality system
Requirements
- A minimum of 4 years in a leadership role within e-commerce, demonstrating a proven track record of leading teams to notable successes
- Demonstrated ability to amplify and manage brand partnerships, with a portfolio showcasing significant expansion
- Strong capacity to guide large teams towards peak performance and professional development
- Proven ability to create and maintain valuable, long-term relationships, supported by strategic account management and commercial outcomes
- Outstanding negotiation skills and influential leadership, fostering unity and creating synergies
- Deep understanding of business and finance, skilled in complex negotiations and deal crafting
- Dedication to delivering an unparalleled customer experience, marked by premium service and ongoing innovation
- Exceptional bilingual communication skills in Thai and English, adept in strategic thinking and project execution
- Results-driven, resilient mindset adaptable to the fast-paced evolution of the e-commerce industry
