Concierge Executive - Email/Chat/Voice

Organization overview:

An incredibly rare opportunity for a passionate customer care executive to join WhiteHat Jr, the fastest-growing Ed-Tech start-up backed by BYJU'S (The largest Edtech company in the world) and an award-winning management team. The founder is highly reputed with a blue-chip pedigree and a history of successful exits. WhiteHat Jr has shown blockbuster results in the first 18 months, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation opportunities in a short time for a dynamic, out-of-the-box thinker.

Years of Experience: 1 or 2+ years

WhiteHat Jr. is looking for a passionate customer service executive with a deep passion for re-inventing early childhood education.

Job Description:

Should be able to handle written communication with the student/teacher

Responsible for Customer Satisfaction during the entire conversation

Responsible for building relationships with the students and teachers to ensure end-to-end resolution is provided at one go

Voice / Chat will be accountable for Real-Time resolution

An email will be responsible for the adequately documented resolution

Should be open to work in rotational shifts

Skill Required:

Minimum of 1 year's experience within a contact centre environment.

Experience in customer services with customers/clients.

Strong Operations background in any of these industries Ed-Tech, E-Commerce/Start-up, BPO/ITES, Telecom/ E-learning.

Excellent communication skills (verbal & written)

LoB Specific experience will be an advantage (Email/Chat/Voice)

Technical Qualification will be added advantage

This is a once-in-a-lifetime chance to impact on a global scale with millions of children and educators.

Backed by BYJU'S and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business built from scratch and gain a life-changing experience.