Customer care Executive

Job description

Position Title: Customer Care Executive

Location: Gurgaon Physical Office

Qualification and Experience: Any Graduate having around 1 year experience in Customer Care

Selection Process

Shortlisting of CV

Telephonic Interview

Google Meet Online Interview

Final round Face to Face at Gurgaon Office

Roles & Responsibilities

Provide splendid customer services to customers in a friendly and courteous manner at all times.

Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

Ensure Data Entry after each customer discussion properly

Provide Assignment updates to Clients on Weekly Basis

Provide customers with product and service information

Identify, research, and resolve customer issues using the computer system and applications

Follow-up on customer inquiries/RTAs/ if not immediately resolved.

Required Candidate profile

Required Candidate profile

Excellent communication skills

Goals Achiever

Had a track record of High Customer Satisfaction

Role Customer Service

Industry Type Management Consulting

Functional Area Customer Success, Service & Operations

Employment Type

Role Category Customer Success, Service & Operations - Other

Education

UG : Any Graduate