Responsible for customer care team management including capability development, deliver high customer service level, strategy building for overall Customer Care department, contributing to company strategy. Lead Order to Cash Process to deliver service level to meet internal & external expectation and connect with Global community to improve either process or automate system.
What We Ask
- Minimum 6 years of relevant experience ideally from FMCG industry
- Project management
- Experienced to lead cross-functional team with excellent motivating and coaching skills.
- Communication in English & Thai
- Excellent analytical skills both quantitative and qualitative.
- Familiar with SAP, BW & Power BI background.
What We Offer
FrieslandCampina Thailand is the affiliate of Royal FrieslandCampina and has been here since 1967. We produce and sell variety of dairy products under brand name Foremost, Ship, Falcon, My Boy, and Debic. The extensive product range of quality products includes UHT milk, yoghurt drinks, condensed milk, and whipping cream. We believe our current and future success depends largely on the quality of our employees. For this reason, Foremost wants to offer an attractive, challenging and inspiring working environment where employees are encouraged to develop themselves both professional and personally.
Vacancy Description
- Ensures a high customer service by driving quick, accurate and quality execution of order processing, invoicing, customer complaints handling, customer collaboration & customer service (through pro-actively informing & supporting).
- Continuous improvement in either process or automate system.
- Responsible of owning the Order-to-Cash process, lead team to timely and accurately deliver customer orders as per customer expectation.
- Liaise with cross-functional teams to optimize customer service processes and deliver outstanding customer experiences.
- Ensure VMI is executed to optimize customer stock level and availability as per target.
- Ensure that the routine working must be aligned and complied with company policy and regulation.
- Collaborate and joint working with customer to drive service level to on-shelf availability with continuous improvement.
- Networking: Develop, maintain and expand network of relevant internal and external stakeholders and partner.
- People Management: Lead, coach and develop (the cooperation between) people of the own department/discipline.
- Perform Key User Role or any other assigned project.
Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.
