Job Description
- Dispute resolution: manage the daily volume of SPX related disputes, ensuring accurate and
timely handling while maintaining the organizational integrity and users satisfaction.
- Trend evaluation: analyze patterns and remain updated about current trends in Return and
Refund processes, identifying potential risks and taking proactive measures.
- Implement buyer KYC for COD delivery / refund
- Process improvement: continuously evaluate dispute resolution procedures to optimize efficiency
and accuracy, proposing enhancements as necessary.
- Adhere strictly to Standard Operating Procedures (SOPs) governing fraud detection, dispute
resolution, and refund processes.
- Assume additional ad-hoc tasks and responsibilities as assigned to support departmental needs
and operational efficiency.
Requirements
- Bachelor's degree in logistics, supply chain management, business administration, or a related
field.
- 3-5 years of experience in operations or process improvement roles
- Excellent communication skills as this role will required collaboration and alignment with multiple
teams
- Self-driven and good leadership skills to facilitate cross functional interactions
- Strong analytical skills to conduct data-driven decisions
- Be creative in problem-solving
- Proficient in Excel and PowerPoint
- Adaptable, open-minded, and thrives in a dynamic environment
