Customer Retenetion Executive

1+ years of experience in customer retention, customer service, or sales

Experience in the broadband industry is a plus point

Job Descriptions

Out Call customer from the database provided and retain customers as per company targets

Implement company retention strategies to reduce churn rate

Coordinate to resolve complaints to ensure customer satisfaction

Analyze customer data to identify trends and insights

Have daily contact with the customer service team/Distributors/Sub distributors/Operators team to address customer issues and resolve them.

Upsell and cross-sell customers to drive revenue growth

Record and report customer feedback to identify areas for improvement

Collaborate with marketing and sales teams to implement customer retention campaigns and promotions

Provide regular reports on retention metrics and progress to management

Others

Excellent communication and interpersonal skills

Knowledge of customer retention strategies and tactics

Ability to work independently and as part of a team

Proficiency in Microsoft Office and related software

2 Yr or above Rs 12000 to 15000/-