Customer Service Executive

The customer service executive is responsible for serving customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database. The customer service executive will also be cooperating with various departments to fulfill the client's requirements.

Responsibilities

Obtain the clients information through phone calls and verifying the information given

Determine the client's eligibility by checking if the information given meets the requirements

Research the required information by using available resources

Correctly inform clients by providing information, answering questions and explaining the procedures

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Take ownership and managing cases in the best interest of the client

Maintain and improve results by complying with standards and guidelines

Recommend improved procedures

Analyze client's feedback and providing strategic direction to continuously improve overall rating

Update job knowledge by studying new products and participating in educational opportunities

Identify and report priority issues to the manager on a daily basis

Qualifications

Basic knowledge of health insurance.

Customer service drive with outstanding communication and active listening skills.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent problem-solving and multitasking skills.

Adaptability and ability to work under pressure.

Risk Management

Complaint handling

High sense of responsibility, honesty and integrity.

Benefits

Competitive package

12 days of Annual leave per year

Social Security

Provident Fund

Medical Insurance