Customer Service Manager (Contract Logistics)

Are you a professional with experience in Contract Logistics Customer Service and a proven track record in leadership We are seeking a highly skilled and motivated individual to join our dynamic team as an Customer Service Manager for Contract Logistics. As an integral part of our organization, you will play a pivotal role in overseeing the Customer Service Team and handling interactions with clients and internal teams, fostering positive relationships and ensuring client satisfaction

Your Responsibilitie

• s
  Manage Customer Service Operation Team and all Contract Logistic (CL) clients under operational side i.e. operations report, KPIs, operation requirements before passing through Key Account Management Team, CL's quotations, billing verification, single point of contract between clients and others internal section i.e. Operation, Safety, Claim, Billing, et
• c.Handle client's and internal tea
• msKPIs set up for both external and intern
• alWork closely with Business Development Team and Key Account Management Team on the clients requireme
• ntAny assignment from superi

or

Your Pro

• file
  Bachelor's degree in any
• fieldMinimum 10 years for direct experience in Contract Logistics Customer Service and 5 years in supervisory
• levelProficient in written and spoken En
• glishAble to work in Bangna KM.39, travelling is req
• uiredPossess skills of leadership, communication, presentation and service-oriented mi
• ndsetProficient in MS O

ffice
If you are looking for a challenging role in the dynamic field of Contract Logistics, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our organization as we continue to deliver excellence in logistics se