Customer Service Representative

Job Title: Associate - Amadora

Hiring Locations: Bengaluru, Chennai (India)

Industry: Food & Beverage

• greet and welcome guests as they come and go
• Be professional and pleasant while interacting with guests
• Demonstrates a complete understanding of menu items and explains them to guests accurately.
• Should be from F&B Industry
• Handle queries and address complaints.
• Maintains a professional appearance and grooming standards as outlined in the AMADORA Operations Manual.
• Attend phone calls and redirect them to the appropriate line.
• Understands and adheres to the 3-step method for cleaning
• Receive packages, deliveries, and letters.
• Prepares food neatly, according to formula, and in a timely manner.
• Keep an inventory of office supplies and ensure it is always stocked.
• Maintain a filing system of all required documents.
• Maintain a visitors log book.
• Have an overview of the office expenses and costs.
• 3 times Food and accommodation will be provided by the company

Who you'll work with

Youll work with Amadora team in Bangalore or Chennai.

We make ice cream first for ourselves, for our families, for our friends and for you because we love it. We believe that more than anything else great ingredients make a great product. Partnering with the best local suppliers, we make fresh artisan all-natural ice cream and sorbet every day at our store. Every single flavour is made from scratch using great ingredients and great imagination.

We remind ourselves every day that we are in the business of creating pleasure and satisfaction for our customers by offering a product experience that focuses on quality, value, service and fun.

We believe there is a civic and moral responsibility owed to the community in which we are privileged to live and work. Every great food establishment around the world has a great story to tell and we hope for you to find our story, every single time you come into our store.

Requirements

• high school or bachelors degree
• Prior experience in customer service as a receptionist, front desk representative, or relevant position.
• Must know how to use office machinery like a factory tools, follow the instructions given t them
• Basic computer knowledge
• Excellent communication, written and people skills.
• Good multitasking, time management and organizational skills.
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• Problem-solving ability with analytical skill.
• Customer oriented and professional attitude.
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