Qualifications and Skills
- Problem-solving abilities
- Empathy and patience
- Ability to handle difficult customers.
- Time management skills
- Attention to detail
- Conflict resolution skills
- Knowledge of product/service offerings
- 5days working & 2 offs
- Cab facility
Roles and Responsibilities
- 1. Provide exceptional customer service via phone, email, and chat channels.
- 2. Assist customers with product inquiries, service issues, and general support.
- 3. Resolve customer complaints and escalate issues when necessary.
- 4. Maintain a positive, empathetic, and professional attitude towards customers.
- 5. Keep accurate records of customer interactions and transactions.
- 6. Collaborate with team members to improve customer experience and service efficiency.
