- Job Location : Pune
- Qualification : Customer support- Full time Graduates
- Shifts : Rotational Shifts
- Experience : 1+ years
candidates must have 1 + years of Experience in International Voice Process.
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment.
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value.
Job Types: Full-time, Permanent
Pay: 375,000.00 - 400,000.00 per year
Schedule:
Experience:
- total work: 1 year (Required)
- Customer service: 1 year (Required)
Language:
