Our client in the medical device industry is seeking a Customer Service Specialist to join their team. This role is critical in delivering top-tier support to customers, handling inquiries, and promoting a positive experience with the company's products and services. The ideal candidate is customer-focused, has excellent communication skills, and is committed to providing fast, accurate service.
Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, and chat, addressing questions about products, orders, and services.
- Order Processing: Assist customers with order placements, changes, cancellations, and returns, ensuring accuracy and efficiency in all transactions.
- Problem Resolution: Resolve customer complaints and issues by identifying the cause, explaining solutions, and expediting corrections or adjustments.
- Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and guidance.
- Record Keeping: Document all customer interactions, transactions, and feedback accurately.
- Follow-up: Ensure customer satisfaction by following up on unresolved issues, inquiries, and feedback.
- Cross-department Collaboration: Work with other departments such as Sales, Logistics, and Product Development to address customer needs effectively.
Qualifications
- Education: Bachelor's degree in Marketing, Business, Communications, or a related field is preferred.
- Experience: 2 - 4 years of experience in customer service or a similar role.
- Skills: Excellent communication and interpersonal skills, strong problem-solving and conflict-resolution abilities, proficiency in SAP, CRM and MS Office.
Preferred Qualifications
- Experience in a specific industry, such as life sciences and consumable products is a plus.
- Familiarity with order management systems or similar platforms.
