Customer Service

Company Overview

Welcome to TECHFUN CONSULTANT, your trusted partner in the world of forex trading. With a passion for innovation and a commitment to excellence, we are here to guide you through the dynamic and exciting realm of foreign exchange markets. Our team of experienced professionals brings together a wealth of knowledge and expertise, empowering you to make informed trading decisions. We understand that navigating the forex landscape can be challenging, and that's where we come in. At TECHFUN CONSULTANT, we pride ourselves on our client-centric approach, offering personalized strategies and insights that cater to your unique trading goals. Whether you are a novice or an experienced trader, we are here to help you succeed. Join us on this thrilling journey towards financial success, where trading meets technology, and let's make trading not just profitable but also fun. Your success is our priority, and we are excited to be your trusted forex trading consultant.

Job Overview

Customer Service role at TechFun Consultant in Indore, Full-Time, Salary: Not specified, Fresher: Less than 1 year experience, Employee Count: 11-50

Job Description

• Excellent Communication Skills
• Graduation Mandatory
• Freshers / Experience
• Voice Process
• 6 Days Working
• Salary - Upto 20K CTC
• Location - Indore

Qualifications and Skills

• Excellent communication skills
• Strong problem-solving abilities
• Empathy and patience when dealing with customers
• Adaptability to different customer personalities and situations
• Active listening skills to understand customer needs
• Effective time management to handle multiple tasks efficiently
• Conflict resolution skills to address customer concerns and complaints

Roles and Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Resolve customer queries and issues in a timely and professional manner
• Maintain a positive, empathetic attitude towards customers
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, transactions, comments, and complaints
• Follow communication procedures, guidelines, and policies