Join Amity Accentix (formerly TrueVoice), a Subsidiary of Amity Solutions
Amity Accentix is a leading expert in bot voice technology, dedicated to innovating and enhancing voice-based interactions. As part of Amity Solutions, Amity Accentix combines cutting-edge bot voice solutions with a commitment to excellent customer service, providing transformative experiences in communication technology. Joining Amity Accentix means being part of a team at the forefront of voice tech, where your expertise will help shape the future of AI-driven communication.
Explore more about us at: https://www.amitysolutions.com
Your impact:
- Support clients that their projects successfully went live by liaising with internal teams and third parties/vendors to identify live incidents, monitoring, and recommending the improvement plan to ensure that clients are in good hands. Customer success will provide second tier support for our corporate clients.
Your team:
- Our team's mission is to design and implement solutions that balance product capability with customer requirements. We foster an environment of innovation, encouraging solutions that push our product's boundaries to fulfill customer expectations. You'll receive guidance and coaching from our Project Advisor, who brings over 20 years of experience in enterprise project management.
Your day-to-day responsibilities:
- Coordinate with Data Sciene team to ensure that the engine is up-to-date and meet acceptance criteria
- Respond to customer queries in a timely and accurate way, liaise with team members to collect incident's information and coordinate with technical teams to solve the problems
- Share feature requests and effective workarounds with team members, also inform clients about new features and functionalities
- Produce monthly performance reports with improvement plan and conduct monthly meeting with clients
Your ideal profile:
- Bachelor Degree in any related fields
- At least 1 year experience as application support, customer success, or customer facing roles
- Strong client-facing skills with a clear, professional communication style
- Native Thai speaker with proficiency in English
- Solid organization skills including attention to detail and multi-tasking skills Good adaptive to learn new computer software and become proficient at user-level (non-technical)
- Bonus skill: Experience using help desk software, remote support tools, voicebot or chatbot industries
What's in it for you:
- At Amity Solutions, we are dedicated to creating a dynamic and supportive work environment that prioritizes growth, learning, and inclusivity. As an equal opportunity employer, we welcome applicants from all backgrounds, embracing diversity in ethnicity, gender, disability, religion, belief, sexual orientation, and age. Join our Bangkok team to enjoy a wide range of benefits as we innovate and grow together. Discover more about our team values, benefits, and career opportunities at Amity Solutions Bangkok on our official website.
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