Customer Success Associate
As a Customer Success Associate, you will be our customer's primary point of contact, handling on-site onboarding independently, and striving for customer service excellence. You will be responsible for building relationships, addressing customer's inquiries, and driving adoption with customers. We are seeking a proactive candidate who possesses excellent communication skills and excels in an ambiguous environment.
Who would love this role
Customer service-oriented person - you are proactive, empathetic, an excellent communicator, and attentive to details with a positive attitude.
Process-oriented person - you set clear priorities, and complete tasks effectively and efficiently with high standards.
Problem-solver- you are action-oriented, creative, and motivated to find solutions.
What you'll be doing
- The primary point of contact for onboarding new customers while building relationships and addressing inbound inquiries
- Provide personalized guidance and support during the onboarding process
- Leverage Papaya product knowledge to facilitate training and ensure customers are optimizing their Papaya experience
- Monitor Papaya usage for each customer to identify opportunities to enhance utilization
- Collaborate with internal teams to resolve customer issues and ensure a seamless experience
- Configure hardware as per requirements in preparation for new customer onboarding
- Coordinate with external vendors to organize events and exhibitions
- Maintain clear communication with the internal teams and customers
- Ensuring our customers achieve success with our products and services
You should have:
- Bachelor's degree in business administration, marketing, or related field preferred
- 0 to 2+ years of experience in customer-facing experience, preferably in customer success or account management
- Excellent communication skills, both verbal and written, with the ability to listen and empathize
- Demonstrated success in building relationships and delivering exceptional customer experience
- Passion for customer advocacy and driving customer satisfaction
- Self-motivated and capable to work independently
- Competency with Google Workspace, Microsoft Office
- Experience using Canva or other design tools (preferred)
- Proficiency in Thai and English
Applicants must be currently eligible to work in Thailand.
