As a Customer Success Manager (CSM), you will serve as a trusted partner for our enterprise customers, helping them optimize and drive operational efficiency.
Key Responsibilities;
- Develop and nurture strategic relationships with enterprise customers in Thailand.
- Guide customers through their journey, from onboarding and adoption to renewal and expansion, ensuring they achieve their business goals.
- Identify opportunities for upselling and cross-selling within the existing customer base, collaborating with the sales team to seize these opportunities.
- Regularly monitor and analyze customer usage patterns, proactively addressing potential issues and ensuring customer health.
- Work cross-functionally with sales, marketing, and product teams to ensure a seamless and integrated experience for customers.
Key Requirements:
- At least 5 years of experience in a customer-facing role such as Customer Success, Account Management, or Sales
- In-depth understanding of customer success principles and practices
- Strong analytical skills, with the ability to use data to inform decision-making
- Excellent communication skills and ability to build strong, lasting relationships with clients
- Experience with CRM systems and customer success tools
- Prior experience working with SaaS products, ideally in a Mid-Enterprise Customer Success role.
- Strong problem-solving skills, with a creative approach to addressing customer challenges
- Business-level fluency in English, with excellent presentation skills
- Experience managing a customer success team
- Proven track record of improving enterprise customer satisfaction and loyalty
- Experience in developing and implementing customer success strategies
- Solid understanding of sales and marketing principles
- Native Thai speaker
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.
