Customer Success Manager (Thailand)

Univers provides the world's most comprehensive decarbonization system.

We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.

With 220 million sensors and smart devices connected, 550GW of renewable energy under management, and a community of over 500 customers, we're helping the world's leading businesses get the world to net zeroand what comes after it.

For more information, please visit https://univers.com/

Due to significant growth and market demand, we are currently hiring a Senior Customer Success Manager for our Key Accounts. The role focuses on our largest customers and prospects. It is a great opportunity to join a dynamic team which is rapidly growing. The successful applicant can expect support from the manager to enable success in an exciting, demanding, and challenging yet very rewarding role.

Mission

This role requires the candidate to be self-starting and leverage a unique combination of commercial/contractual acumen combined with customer success management. The successful candidate will use their experience to ensure that the very best service is delivered to our customers based on our contractual commitments but always being proactive and leveraging the capabilities of Univers's wider business.

The ideal candidate will be required to use their collaborative customer management skills in a fast growing and multicultural setting in order to work closely with:

• Customersto ensure they receive the best service, and grow their spend with Univers
• GTM (Go-to-Market) to ensure the right priorities, focus and execution of customer account strategy.
• Finance and our Delivery teams with a focus of being on-time and above expectation, managing risks and issues accordingly, and ensuring GTM is aware of major concerns ahead of time
• Marketing and Partnersto ensure opportunities to raise our profile and offer wider benefits to customers is fully leveraged
• Product Domain leaders to ensure customers know about our latest relevant solutions

The Senior Customer Success Manager is expected to support the Key Account Directors, GTM, and Business Developers in their interactions with our customers. The candidate is expected to be able to quickly learn about a customer and Univers's role being able to identify Strengths, Weaknesses, Opportunities and Threats (SWOT) to our work and agree ways to mitigate them.

As required, the candidate will need to also support the GTM in business development activities to progress campaigns, identify leads, manage opportunities and support the execution of successful sales closing and project delivery strategies using techniques such as consultative selling, stakeholder mapping, value engineering.

Senior Customer Success Manager (Thailand)

Responsibilities:

• Supporting GTM in operational matters related to customer relationship
• Undertaking value engineering and business benefit tracking/validation
• Preparing content for customer review meetings and associated outputs working with Delivery, Product, O&M teams to ensure materials are accurate and up to date
• Preparing project finances including invoices and planning/forecasting reports
• Supporting GTM in business development activities as required
• Will be assisting in Account Management and engage with customers and ideate/sell opportunities
• Be part of ongoing delivery of projects

Qualifications & Experience:

• Bachelor's degree in business management/Energy/Information Technology or equivalent
• At least 10-15 years of relevant Key Account Management experience with prior and proven experience in Customer-facing Consulting/Account management and Delivery
• Prior experience in managing Key Accounts for Thailand market focus will be a plus
• Experience in end-to-end process of project delivery
• Strong in deliverables and be the face to customer end-to-end and build a good relationship with customers
• Knowledge of Cloud SaaS solutions, IoT will be a plus
• Experience in renewals, maintenance for long-run business
• Experience in Smart Facility Management & IoT domain
• Keen interest in Net Zero / Renewable Energy
• Excellent organisational, communication and people management skills