Responsibilities
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- High levels of quality customer engagement ensure they reach success as soon as possible
- Identify opportunities for growth by relaying information back to the sales team
- Respond to support queries, provide answers and be the go-to guide
- Analyze customer data to improve customer experience
- Evaluate and improve tutorials and other communication infrastructure
- Mediate between the stakeholders and the organisation
- Handle and resolve customer requests and complaints
- Management of CRM and other platforms related to delivering customer success
- Maintain existing customer success metrics and data as directed
Desired Skills & Experience
- An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
- Highly adaptable and quick to learn new information
- Highly organized and able to multi-task
- Excellent communication, interpersonal skills, ownership, accountability, interpersonal and relationship-building skills
- Knowledge of customer success processes will be a plus point
- Experience in document creation
- Strong listening skills and ability to understand others viewpoints
- High levels of tenacity and desire to go above and beyond
- Educated to degree level or equivalent
