We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- A bachelors degree in administration or a related field.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Managing the orders efficiently.
- Handling both B2C and B2B customers through chat or calls.
- Creating tickets and managing accordingly.
- Assigning orders to mechanics and ensuring the order is fulfilled efficiently.
- Follow-up with customers and mechanics.
- Ensure to provide the best customer experience.
- Creating daily reports in terms of order counts.
- A minimum of 1 to 3 years experience.
