Responsibilities:
Responsible for coordinating a team of supervisor, team leader, agent, staffs to consistently meet service standards and performance within budget parameters. It is accountable for managing the import process within established standards for processing and transit time.
- Monitor inbound shipment processing through the clearance and ensure clearance is smooth and rapid including customs, quarantine censorship, etc.
- Ensure the clearance process meets all legal and statutory requirements
- Manage the resources of customs clearance, import function including cost and performance management
- Liaise with DHL customers where paperwork and authorities are required from them to expedite clearance of their shipments
- Coordinated with DHL other department such as customer service, sales, service centers including customs for shipment tracking, tracing and resolve the problem when require
- Provide the world-class reliable and consistent service, Customs information and interaction with customers
- Provide management information and reports as required
- Visit customers for service enhancement and troubleshooting concerned issues
Qualifications:
- Bachelor Degree in Logistics, International Business Management or related field, Customs Broker license is an advantage
- At least 5 years relevant experience of working with customs within transportation, logistics or import / export industry with minimum 2 years experience in a leadership role
- Customer oriented,Ability to be flexible and work under time constraints
- Leadership, influencing, communication and interpersonal skills
- Planning & organizing, Decision making and Problem solving skills
- Good command of English in both speaking and writing
- Proficient with Microsoft Excel, PowerPoint and Word
