Main Purpose of Job
Focusing on identifying, investigating, and mitigating security incidents within an organization.
Key Experiences
- Bachelor's Degree in Computer Science, Computer Engineering or related field.
- Experience in incident response or a similar role in cybersecurity/NOC/IT Support/IT Servicedesk.
- Experience for provides technical expertise, provide the solution for support cyber incident.
- Experience in Identifies root causes analysis and problem-solving skills.
- Have basic knowledge of IT Infrastructure, IT Service, LAN, WAN, Wireless, Internet
- Monitor security alerts from various systems and devices.
- Good English level & Communication skill
- A minimum of 1 years of related work experience in IT support/ SOC / ServiceDesk or relate field.
Functional or Professional / Business Skills
- Proficiency with incident detection, response tools,..etc,
- Understanding of threats, vulnerabilities, and exploits.
- Strong analytical and problem-solving skills.
- Available to support customers by call / Remote support.
- Ability to work under pressure and handle multiple incidents simultaneously
- May require availability for work hours, including nights and weekends.May require availability outside regular working hours to handle urgent issues.
- Able to work with different teams to manage and resolve security incidents effectively.
- Document incidents thoroughly, including details of the incident, actions taken, Incident Report.
- Understand for Incident management with SLA (Service level Agreement).
Other Personal Qualities
- Drive for getting things done, deliver what is promised
- Able to work effectively in a complex (matrix) environment
- Strong can-do attitude; Positive and constructive thinker
- Adaptable/Flexible - thrives on and welcomes changes (including on-call duty)
- Enjoy working in a challenging, fast-paced, and dynamic changing environment
- Structured and process orientation
- Deliverables-focused, time bounded
