Data Entry Specialist

The Data Entry Specialist is a crucial role, responsible for the accuracy of sales leads and other types of data entering our systems from different sources. The Data Entry Specialist must maintain a high level of accuracy and attention to detail, assuring data is correct and delivered to our teams within service level agreements so it is available when it is needed.

You will maintain the integrity of information in our databases, updating and amending information where necessary, as well as validating and recording new information and identifying incorrect information. In conjunction with your team leader you will also carry out bespoke research projects for colleagues, and maintain our product library in an ever-changing marketplace.

With the support of Alliance International Servicing, Data Entry Specialists will also be expected to develop their personal skills, experience and abilities so that they may continually improve and be considered for career progression.

DUTIES & RESPONSIBILITIES

Data Accuracy

Assure sales leads and other information which is accurate, relevant, and timely, supporting commercial and operational activity. This includes a variety of financial and insurance products, insurance claims, and bespoke research projects.

Product Knowledge

Understand the products available as a subject matter expert and maintain in-depth knowledge of products and

services offered to members.

Customer Service

Provide excellent support to clients,

partners, and stakeholders ensuring the client experience exceeds expectations.

Relationship Management

Maintain positive relationships with

clients, external partners, and internal

stakeholders.

Administration

Carry-out administrative processes effectively, efficiently, and with the highest levels of accuracy.

WHAT WE ARE LOOKING FOR

• Excellent interpersonal, written, and verbal communication skills to be able to express ideas or facts, orally or in writing, in a clear manner. Provide the highest levels of customer service and be an ambassador for the organisation.
• Experience using Microsoft applications, including Word, Excel, PowerPoint and Outlook.
• Experience of financial, insurance, or customer service industries. Ability to develop existing knowledge of insurance products and customer service skills.
• Exceptional time management, prioritisation, and organisational skills. Energetic with an ability to complete tasks to deadlines and achieve goals whilst maintaining accuracy.
• A high level of accuracy and an eye for detail. Accept responsibility for quality of work and deliver work without error.