Key Responsibility:
- Lead and manage staff resource, deliver works to the teams, and manage teams schedule
- Leads and manage applications services under responsible areas to ensure BAU stabilization and meet expected incident SLA and system availability level defined per on/off peak time/period
- Performs root cause analysis (RCA) to immediate troubleshoot issues and perform issue resolution (short term. Medium term and long term) within incident SLA along with proactive/reactive action.
- Perform BAU system set up, bug fixing & small CRs with IT implementation methodology (build, test, deploy) aligned to company security and business objectives and strategy.
- Lead and manage system monitoring process to ensure data quality and integrity in production is always accurate and available for key stakeholders and business processes that depend on it.
- Lead and manage regular IT audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved
- Lead and manage regular system patch upgrade with product owner & business stakeholders
- Lead and manage IT service & support operating model and procedure in responsible area to ensure team is able to support BAU & business stakeholders smoothly especially month end & yearend financial closing activities
- Manage support workbook and control. Ensure knowledge base has been well organized and keep up-to-date.
- Be familiar with REST API (Synchronous Process), Message Producer/Consumer Process (Async Process) and Batch process.
- Be familiar withe of Opensource Monitoring Tools such as ELK stack, Grafana
- Be familiar with Container Technology such as Docker, K8S
- Be familiar with Cloud Technology such AWS, Azure and Tencent cloud.
Qualifications:
- Bachelor's in Computer Science or related field
- 6+ years in SRE or Support Engineer, with leadership experience.
- Familiar in programming (Java, Go),basic SQL, Linux/Unix scripting, Cloud platforms (AWS, Azure, Tencent Cloud)
- Experienced in ITIL (Ticket Management, Problem Management)
- Familiar with container technology such as Docker, Kubernetes (K8S).
- Skilled in monitoring tools (ELK stack, Grafana) and incident response, with experience in high-availability design.
- Excellent communication and team mentorship, with experience leading cross-functional projects.
- Good English proficiency
CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand
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