Deskside Support

Job Summary

Strong Analytic/Troubleshooting Skills.

Strong Communication Skills.

Strong understanding of MS Windows Operating Systems.

Strong working knowledge of MS Office and basic business application.

Strong Customer Support Skills.

Minimum 2 years desk side support services.

Basic knowledge of networks, telecom, and compute/storage.

Advanced knowledge of MacOS & iOS environment & administration.

Advanced understanding of the MacOS imaging & end-point deployment process.

Basic understanding of policy, user certificates and keychains design, management, and deployment.

Advanced knowledge of mobile device support

Job Qualifications:

Strong Analytic/Troubleshooting Skills.

Strong Communication Skills.

Strong understanding of MS Windows Operating Systems.

Strong working knowledge of MS Office and basic business application.

Strong Customer Support Skills.

Minimum 2 years desk side support services.

Basic knowledge of networks, telecom, and compute/storage.

Advanced knowledge of MacOS & iOS environment & administration.

Advanced understanding of the MacOS imaging & end-point deployment process.

Basic understanding of policy, user certificates and keychains design, management, and deployment.

Advanced knowledge of mobile device support

EDUCATION:

• Diploma or degree in IT
• ITIL and/or any other additional certification preferred