Job Posting: Deskside Support
Contract Details:
- Contract Duration: 12 months (renewable)
- Start Date: December 9, 2024
- Work Location: 106 Moo 4, Lat Krabang Industrial Estate, Chalongkrung Road
- Work Mode: 100% Work from Office
- Salary Budget: THB 60,000/month
Job Description
1. Job Summary
This is an exciting opportunity to join a dynamic IT support team in a manufacturing environment. You will provide critical desk-side support for end users, ensuring seamless operations. Your role will involve advanced troubleshooting, managing IT assets, supporting manufacturing IT systems, and ensuring high-quality technical support.
Key Highlights:
- Strong analytical and troubleshooting skills.
- Expertise in MS Windows OS, MS Office, and business applications.
- Advanced knowledge of MacOS, iOS administration, and mobile device support.
- Familiarity with manufacturing and cleanroom IT environments.
- Excellent customer service and communication skills.
2. Key Responsibilities
You will spend your day performing the following tasks:
- Technical Support:
- Provide Install, Move, Add, Change (IMAC), Break-Fix, and end-user support.
- Support manufacturing equipment like handhelds, laptops, and scanners.
- Troubleshoot and resolve IT device and mobility issues.
- Manage power shutdown maintenance and ensure device safety.
- Hardware/Software Management:
- Install and configure hardware/software for usability.
- Handle IT asset lifecycle management, including storage, imaging, and disposal.
- Rack and stack support for infrastructure devices.
- Network & Communication:
- Ensure LAN/Wi-Fi/voice and video systems are functional.
- Coordinate cabling and patching with vendors.
- Grant physical access for vendors to communication rooms as needed.
- Manufacturing/Distribution IT Support:
- Familiarity with IT devices like printers, rugged tablets, and PCs used in manufacturing.
- Experience working in cleanrooms or GMP/GxP environments.
3. Job Requirements
Essential Skills:
- Strong knowledge of MS Windows and MacOS environments.
- Advanced troubleshooting and analytical capabilities.
- Proficient in IT asset and mobility management.
- Effective communication and problem-solving skills.
- Familiarity with GMP, cleanroom, or manufacturing environments.
Nice-to-Have Skills:
- Knowledge of Microsoft server support.
- Experience with ITIL and related certifications.
Qualifications:
- Diploma or degree in IT or related field.
- IT certifications like ITIL preferred.
4. Additional Information
- Travel Requirements: Yes.
- Work Environment: Cleanroom/manufacturing environment experience preferred.
