Dialer Management Specialist

Position: 01

Experience: 3 + Years

Work Mode: Work from Office

Location: Moti Nagar, Delhi

Budget: 20% or 4.80 LPA whichever is less

Skillset: 3+ years managing system Asterisk based dialer

Shift & Workdays: 24*7, 5.5 Days / Week

Job Responsibilities:

- Setting up new dialer campaigns/configuring IVR/ Outbound list management on dialer

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Configure and troubleshoot GSM/SIP/PRI interface

- Taking Backup of Asterisk and SIP servers

- Managing and troubleshooting dialer/ IVR /hardware/network/PRI/SIP based issue for dialer.

- Monitoring Server health and backup procedure

- Understand and resolve end user issues related to dialer

- Coordinate with dialer vendor to resolve outages.

Job Requirement:

- Must have experience in BPO/Call center environment in a 24x7x365 client services environment.

- Should have good command over Asterisk CLI and its commands

- Must have had hands-on experience in working and managing Asterisk based dialer platform (Contaque preferred)

- Must have created and managed campaign/IVR/ Trunk (SIP/PRI)/ asterisk level configuration/GSM Gateway

- Should have had hands-on experience in validating common reports like disposition/inbound / outbound call

- Must have had hands on experience in managing Linux OS using CLI (rsync, samba, etc.)

- Should have had hands on experience in reviewing logs for troubleshooting