DIGITAL OPERATIONS LEAD

Responsibilities:

Manage our digital platforms and products by leading testing efforts and collaborating with development teams to resolve defects and issues on time.

Manage the deployment and usage of our CEP (Customer Engagement Platform) by ensuring the Growth Hacking team has access to actionable insights.

Support Digital Sales Team managing the leads generated through our digital initiatives.

Manage the Daily Insights and Metrics MAU, DAU, Google Analytics dashboards!

Monitor deployment processes and troubleshoot any issues to ensure successful deployments provide recommendations for improvement

Develop and maintain deployment playbooks and procedures to standardize deployment processes and minimize risk, ensuring consistent and reliable deployments across projects.

Implement monitoring tools and processes to track system performance and user feedback post-deployment.

Analyze monitoring data to identify trends and potential issues and take proactive measures to address them.

Collaborate with development teams to prioritize and address post-deployment issues, ensuring timely resolution and continuous improvement of deployment processes.

Excellent communication skill, PMO (Product Management - Digital)

Qualifications:

Bachelor's degree in: Business, Data, Operations, Customer Service.

Experience managing data to draw out insights for business impact.

Confident in managing stakeholders with strong interpersonal skills.

2 years+ experience at management level working with platforms development or mobile app development.

Experience managing digital partners.

Good command of English (both written and speaking)

Experience managing eCommerce, CRM or loyalty platforms in the past is a plus