Duty Manager
- Part-time
- Company Location: Anantara Vacation Club Mai Khao Phuket
Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
We are seeking an experienced and enthusiastic Duty Manager to join our team at our prestigious hotel in Mai Khao, Thailand. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences.
- Lead and motivate the front office team to maintain high standards of customer service
- Oversee check-in and check-out procedures, ensuring a warm welcome and seamless departure for all guests
- Manage guest inquiries, requests, and complaints promptly and professionally
- Coordinate with various departments to ensure efficient hotel operations
- Monitor and maintain cleanliness and safety standards throughout the property
- Manage room inventory and optimize occupancy rates
- Handle financial transactions and maintain accurate records
- Conduct regular team meetings and training sessions to improve service quality
- Assist in creating staff schedules and managing payroll
- Respond to and manage emergency situations effectively
- Ensure compliance with hotel policies, local regulations, and industry standards
Qualifications
- Minimum of 2+ years of supervisory experience in a hotel or resort environment
- Exceptional leadership and people management skills
- Outstanding customer service orientation with a friendly and professional demeanor
- Excellent verbal and written communication skills in English; knowledge of Thai is a plus
- Strong problem-solving abilities and decision-making skills
- Proficiency in hotel management software and trust accounting
- Detail-oriented with excellent organizational and multitasking abilities
- Flexibility to work various shifts, including weekends and holidays
- Ability to remain calm and effective under pressure
- Knowledge of hotel operations, safety procedures, and local hospitality regulations
- Bachelor's degree in Hospitality Management or related field preferred
- First Aid and CPR certification is a plus
I'm interested
I'm interested
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