Duty Manager

Ensure that check-in & check-out procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.

To be readily available at all times to deal with problems or complaints.

Ensure that rooms have been maintained according RHG standards.

Ensure maximum room occupancy within agreed overbooking policy.

Ensure that all Front Office areas are maintained as per the standards.

Ensure that newspapers and parcels are delivered in the rooms without delay.

Ensure that incoming and outgoing telephone calls are handled promptly and courteously.

To train all team members on the Standard Operating Procedures.

Monitor the trends within the industry and initiate best practices after the approval of the Management.

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;

Ability to accept responsibility;

Self-confidence, motivation, drive and tenacity;

Leading upsell & Radisson Rewards Enrolments Programme along with GSS