Company Description
Grand Mercure Phuket Patong Resort & Villas is located within walking distance of Patong's nightlife and the Andaman Sea, a hidden and serene hideaway founded upon the grand tradition of Thai hospitality. The stories told within these walls engage the mind, captivate the senses and enhance each guest's experience.
The property features 314 rooms including 252 Superior Rooms, 38 Deluxe Pool Access Rooms, 8 Superior Suites, 2 Deluxe Suites, 10 One Bedroom Pool Villas, and 4 Two Bedroom Pool Villas. The resort is ideally suited to young travellers, families and friends looking to spend quality time together in the heart and soul of Patong.
Job Description
We are seeking a dynamic and experienced F&B Manager to join our team in the vibrant city of Pa Tong, Thailand. As the F&B Manager, you will be responsible for overseeing all aspects of food and beverage operations, ensuring exceptional customer service, and driving profitability while maintaining high-quality standards.
- Develop and implement innovative F&B strategies to enhance guest experience and increase revenue
- Manage and mentor a diverse team of F&B staff, fostering a collaborative and customer-focused environment
- Oversee daily operations of all F&B outlets, including restaurants, bars, and banquet facilities
- Analyze financial performance and implement cost-control measures to optimize profitability
- Ensure compliance with all health, safety, and sanitation regulations
- Collaborate with the culinary team to create and update menus that align with current trends and guest preferences
- Manage inventory, supplier relationships, and purchasing processes to maintain efficient operations
- Respond to and resolve guest feedback promptly and professionally
- Organize and oversee special events, promotions, and F&B-related activities
- Stay updated on industry trends and implement best practices to maintain a competitive edge
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred; High School Diploma or equivalent required
- Minimum 3 years of experience in Food and Beverage management, preferably in a luxury hotel or resort setting
- Proven track record of successful team leadership and staff development
- Strong financial acumen with experience in P&L analysis and budget management
- Excellent communication skills in English; fluency in Thai is highly advantageous
- Proficiency in hospitality management software (e.g., Opera, Silverware) and Microsoft Office Suite
- In-depth knowledge of food and beverage operations, including menu planning, cost control, and inventory management
- Understanding of relevant health, safety, and sanitation regulations
- Demonstrated ability to provide exceptional customer service and resolve guest issues effectively
- Strong organizational and multitasking skills with attention to detail
- Innovative mindset with the ability to implement creative F&B concepts and promotions
- Cultural sensitivity and adaptability to work in a diverse, international environment
- Flexibility to work varying schedules, including evenings, weekends, and holidays as required
