Job Summary
The sales representative (or sales rep) is responsible for overseeing the sale of products and/or services from beginning to end. This individual is the direct point of contact with a customer and in charge of ensuring a hospital and/or customer's needs and expectations are met. A sales representative must know our product or service inside and out and guide hospital, surgeon or customers through the purchase process efficiently and satisfactorily. And conduct all activities according to local law and company policies.
Principal Duties and Responsibilities
- Territory business planning and deliver results
- Develop sales plan at account level to capture the business opportunities by territories and accounts
- Meeting planned sales & KPI goals
- Sales Execution
- Execute the sales activities independently according to the plan & follow up on work results.
- Proactively pursue sales opportunities and gain market share at accounts and customer level
- Possess and keep updated on product knowledge and surgical skill
- Demonstrate/present on products, attend/set up at relevant activities and, where required
- Building Customer Bases
- Meet with potential clients and grow long-lasting relationships by understanding their needs
- Solve problems for clients and customers by developing innovative and tailored sales solutions
- Work with internal departments to engage customers
- Develop a plan to reactivate the lost accounts/ customers
- Be a brand ambassador and reflect company values at all times
- Tracking and Responding to competition
- Keep tracking on competition and proactively seek support to compete at accounts/ customer level
- Managing the Sales Process and Surgical operation
- Ensure all selling processes are completed as per the Mark Use to Payment Process
- Follow through the Surgery case setting requirement. Perform cross check of the completeness of instruments/ implants prior surgeries
- Attend surgical cases, meeting Operation KPI
- Support the review of Instruments/ implants consignment
- Execute all activities according to local law and company policies
- Training and Development
- Sustains product and technical knowledge as required in ZB training curriculum
- Complete all internal assigned trainings including compliance trainings
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the essential functions.
Education/ Experience Requirements
- University degree
- 2-5 years of experience in medical device sales Orthopedics, Capital, Equipment, Diagnostic is preferred
- Previous operating theatre experience is preferred
- Demonstrated sales abilities & a track record of successful selling to the medical profession
- Business travel mainly domestically. Travelling outside business hours or over the weekends would be infrequent.
